Privacy Policy
We are committed to protecting your privacy and handling your personal data with care, in line with the Digital Security Act of Bangladesh.
Effective date: 10 October 2026
1. Introduction
We respect your privacy. This policy explains how we collect, use, store and protect your personal information when you use our website and services.
2. Information We Collect
- Account and contact details (name, phone, email, address, NID).
- Billing and payment information.
- Technical data such as connection activity, IP usage and support history.
- Website usage data including cookies and analytics.
3. How We Use Your Information
- To provide and manage your internet connection.
- To process billing and payments.
- To provide customer support and respond to enquiries.
- To improve our services and send service-related updates.
4. Data Sharing
We do not sell your personal information. We only share data with trusted payment processors, service partners and law enforcement where required by law or for legal requests and emergency.
5. Data Security
We use reasonable technical and organizational measures to protect your data against loss, access and misuse. No internet transmission is ever fully secure, so we cannot guarantee absolute security.
6. Cookies
Our website may use cookies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings.
7. Your Rights
You may request access, correction or deletion of your personal data. To do so, contact us using the details below. We will respond within a reasonable time.