Frequently Asked Questions

Which is the best ISP in Dhaka?

We are one of the fastest-growing fiber ISPs in Dhaka, delivering direct BDIX connectivity, low latency, native IPv6, and a 99.9% uptime guarantee across 150+ zones.

How do I get a new connection?

Submit the New Connection form on this site with your name, phone, address, district and preferred package. Our team contacts you within 24 hours to confirm and schedule installation.

Is installation free?

Yes, most home packages include free standard installation. On the Pay Bill page you can check the installation fee shown against each package before ordering.

Can I upgrade my speed later?

Yes. You can upgrade to a higher speed package at any time and only pay the prorated difference for the remaining days in your billing cycle.

Do you offer a refund?

Yes, we offer a cooling-off period on new connections. Please read our Refund Policy page for the full terms on refundable and non-refundable charges.

How long does installation take?

Standard home installations are completed within 24 to 72 hours depending on your zone and fiber availability. Corporate and dedicated links take slightly longer due to survey and routing work.

What do I need for a new connection?

You need a valid Bangladeshi mobile number, a clear address with a landmark, and a space for the router or ONU. Our technician brings and configures the equipment on site.

Do you cover my area?

Use the Check Coverage option and search your thana or area name. If your area is not listed yet, leave a Coverage Check request and we will notify you when fiber rollout reaches your zone.

What equipment do I need?

A compatible WiFi 6 router or ONU is required. We can provide a unit at the installation charge shown on the package, or you can use your own supported router.

Do I get a bill every month?

Yes, monthly bills are generated on your billing date. You can pay via bKash, Nagad, Rocket, bank transfer, or a card using the Pay Bill page.

Can I shift my connection to another address?

Yes, relocation is supported in covered zones. Contact support with your customer ID and the new address, and we will quote the shifting charge before proceeding.

Which payment methods do you accept?

We accept bKash, Nagad, Rocket, bank transfer to our merchant accounts, and card payments through our online bill payment page.

How do I pay my bill?

Go to the Pay Bill page, enter your Customer ID and phone number, choose your payment method and amount, then submit. Our team verifies the transaction and confirms activation.

How do I find my Customer ID?

Your Customer ID is printed on your bill and in your client account. It is also provided to you by our support team at activation.

Is there a late payment charge?

A late payment charge may apply after the due date as per our Terms and Conditions. We send a reminder before any suspension so you can avoid disconnection.

Can I pay for multiple months in advance?

Yes, prepaid multi-month billing is supported for most plans and gives you better value per month. Choose the number of months on the Pay Bill page.

Do I get a receipt for my payment?

Yes, you receive a confirmation and a receipt reference for every payment. Keep the transaction ID for any billing query or claim.

What speeds do you offer?

We offer home packages from 25 Mbps up to 500 Mbps, plus corporate and dedicated internet links with 1:1 bandwidth and higher SLA commitments.

Is the speed I pay for guaranteed?

Yes, home packages are delivered over optical fiber with a shared ratio of at most 1:8. Corporate plans use dedicated 1:1 links and can be backed by an SLA.

Do you support gaming and low latency?

Yes. Our gamer packages include direct BDIX peering, low latency routing and bufferless YouTube, which makes a large difference for online gaming and streaming.

Do you provide IPv6?

Yes, native IPv6 is available across our network so your devices get modern, future-proof addressing alongside IPv4.

Can I add TV or other value-added services?

Yes, Live TV servers and high-speed FTP servers are available on our FTP and Live TV page, along with optional IP telephony and CCTV services.

How do I know which package fits me?

Use the package comparison table on the Pricing page, or call our hotline. We recommend around 25 Mbps for a 1-3 person home and 100 Mbps or above for 4K streaming and gaming.

Is your internet down right now?

Check our Facebook page and hotline for maintenance notices. You can also submit a Support request from the Contact page and our team will respond quickly.

How do I contact technical support?

Call our 24/7 hotline, message us on WhatsApp, or submit the Contact form with the Technical Support subject. Support is available every day of the week.

My connection is very slow, what should I check?

Restart your router, check that no cable is loose or damaged, and test with a wired connection to isolate WiFi issues. If the problem continues, send us the router uptime page for diagnosis.

How do I change my WiFi password?

Log in to your router configuration page using the credentials printed on the device, then change the WiFi password under the wireless settings and save.

Do you offer 24/7 support?

Yes, our hotline and WhatsApp support run 24/7 including holidays, with Bangla and English agents available.

How do I complain about service quality?

Call the hotline or submit a complaint request with your Customer ID. We log every complaint, investigate the link quality, and give you a written resolution within the committed timeframe.